Aim for a password that is at least 8 characters long with a mix of upper-case and lower-case letters, symbols and numbers. You should update your passwords at least once per year and avoid using the same password across multiple accounts.
If you need to be paid by someone but would prefer not to give out your account and BSB number, you can create a PayID using your phone number, email address or ABN if you're a business.
If you’ve received a suspicious link or attachment from an unknown number via text or email do not click on it. If in doubt, do an online search of the phone number to see if it has been reported as a scam.
Check your bank account and credit card statements regularly to spot any suspicious or unknown transactions. If you see a transaction you know was made fraudulently, contact us immediately.
We will never ask you for your online banking password, card PIN, or SMS verification codes. If you ever have any concerns about an incoming call you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
For further information, other reputable and helpful resources include:
Phishing scams are attempts by scammers to trick you into giving out personal information such as your bank account numbers, passwords and credit card numbers.
Do not click on any links or open attachments from emails claiming to be from your bank or another trusted organisation and asking you to update or verify your details – just press delete.
In the wake of a disaster, the Aussie spirit and neighbourly kindness that sees many people offer a helping hand to their local community, can often become a target for scammers.
In amongst all the legitimate charities and organisations providing financial aid, there are many scammers posing as non-for-profit groups, seeking to take advantage of individuals’ heightened generosity.
Genuine charities are registered – you can check an organisation's credentials on the Australian Charities and Not-for-Profits Commission (ACNC) website.
Approach a charity directly if you wish to donate, rather than donating to a person who has contacted you through phone, text or email.
While they might be hard to spot initially, scammers will go to great lengths to build what feels like the romance of a lifetime, showering you with loving words, sharing ‘personal information’ and even sending you gifts over the course of months.
If you think you've been scammed, let us know immediately.
If you are advertising your items for sale through print or an online market place, beware of scammers posing as genuine buyers. Scammers may make up stories such as needing your help to pay for upfront costs like transportation or insurance. They may promise you reimbursement for these costs.
Scammers will pose as genuine sellers and post fake ads often using pictures and other details copied from another seller’s ad. The scammer will advertise the item at a low price, much lower than comparable items advertised, to lure you in.
When you show interest in the item, the scammer may claim that they are travelling or have moved and that someone else will deliver the goods on their behalf following receipt of payment. However, one you have paid, you may receive a fake receipt and you’ll no longer be able to contact the seller.
Investment scams involve promises of big payouts, quick money or guaranteed returns. Always be suspicious of any investment opportunities that promise a high return with little or no risk.
Do not let anyone pressure you into making decisions about your money or investments and never commit to any investment on the spot.
Jobs and employment scams trick you into handing over your money by offering you a ‘guaranteed’ way to make fast money or a high-paying job for little effort.
Be suspicious of unsolicited 'work from home' opportunities or job offers, particularly those that offer a 'guaranteed income' or require you to pay an upfront fee.
False billing scams request you or your business to pay fake invoices for directory listings, advertising, domain name renewals or office supplies that you did not order. These scams take advantage of the fact the person handling the administrative duties for the business may not know whether any advertising or promotional activities have actually been requested.
Keep written records of your authorisations for advertising or directory entries. If you receive an invoice or a telephone call, you can go back to your records to check it.
We’re here to help.