Be aware of scammers are impersonating our team in an attempt to steal customers’ personal and banking information. They may contact you by phone, text message or direct you to fake websites that appear legitimate. Knowing what to look for can help you spot these scams and protect yourself.
How these scams work
Scammers may:
- Pretend to be from Auswide Bank, MyState Bank or a fraud team.
- Contact you by phone, text message, email or social media.
- Direct you to a fake website that looks similar to a genuine banking website.
- Ask for Internet Banking credentials, passwords or one-time security codes.
- Encourage you to transfer money to a "safe account".
- Request remote access to your computer or mobile device.
How to protect yourself
- Access Internet Banking by typing our website address directly into your browser or using a saved bookmark.
- Be cautious of links received by email, text message, social media or online advertisements.
- Check website addresses carefully before entering your credentials.
- Never share your password, PIN or one-time security codes with anyone.
- Never transfer money to a "safe account" at the request of a caller.
- Be cautious of unexpected requests for personal or banking information.
Important things to remember
Auswide Bank will never:
- Ask for your Internet Banking password.
- Ask for your one-time security codes (OTPs).
- Ask for your card PIN.
- Ask you to transfer money to protect it from fraud.
- Ask you to provide remote access to your device.
Don't rely on caller ID alone
Scammers may call from Australian mobile, landline or international phone numbers and can make calls appear legitimate. If you are unsure whether a call is genuine, end the call and contact us using details from our official website, mobile banking app, internet banking service or your bank-issued card.
Next steps when you’ve been scammed or your details have been compromised
Contact us immediately if:
- You entered your Internet Banking credentials on a suspicious website.
- You shared a password or security code.
- You provided remote access to your device.
- You notice transactions you do not recognise.
This information provides general advice only. We do not provide advice based on any consideration of your personal objectives, needs or circumstances.
