Internet Banking:

  • If you already know your Internet Banking Access Code, but would like to change it, simply:
  • Login to Internet Banking
  • Select 'Settings' from the top menu of options, then select 'Change Access Code'
  • Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided
  • Enter your current Access Code and your new chosen Access Code in the fields provided
  • Click the 'Change Access Code' button at the bottom of the page

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'Settings' option from the menu
  • Scroll down to the 'Security options' section and tap 'Internet Banking Access Code'. You'll need to re-enter to mobile login method (i.e. PIN, Pattern or Passcode) again to enter this section of the app
  • Enter your 'Existing Access Code' and 'New Access Code' in the applicable fields
  • Tap the 'Save' button

If you've forgotten your Internet Banking Access Code, you can easily reset it from the Internet Banking Login screen. To reset your Access Code:

  • Click the 'Forgot your Access Code?' link below the login button
  • Enter your Client Number and Date of Birth in the fields provided and click 'Next'
  • Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click 'Next'
  • Enter your new Access Code in the fields provided and Click 'Save'

You can update your phone numbers, email address, residential and postal addresses in Internet Banking. You can update your address only in Mobile Banking. 

Internet Banking:

  • Login to Internet Banking
  • Select 'Settings' from the top menu of options, then select 'Update Contact Details'
  • Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click the 'OK' button at the bottom of the screen
  • If you want to update a Contact Number or Email Address, select the 'Contacts' tab at the top of the page. Otherwise, if you want to update an Address, select the 'Addresses' tab at the top of the page
  • Update any relevant information on the screen, using the provided fields
  • Click the 'Update Details' button at the bottom of the page. The page will automatically refresh and save your changes without leaving the page

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'My details' option from the menu
  • Tap either 'Address Details' or 'Contact details', depending on whether you're wanting to update either your Residential and Mailing Address or your Contact Details (i.e. Phone, Email etc)
  • Tap the 'Send SMS code to XXXXX##' button to the sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click the 'Continue' button at the bottom of the screen
  • Update any relevant information on the screen, using the provided fields. Your details will be automatically updated when you leave this screen

To rename your account (i.e., give it a nickname):

  • Login to Internet Banking
  • Select 'Settings' from the top menu of options, then select 'Account Settings'
  • Scroll down to the applicable account and enter the name you'd like to give it in the Nickname field next to the account
  • Click the 'Save' button at the bottom of the page to save your changes

This feature is only available in Internet Banking.

To change how your accounts are ordered on the screen when using the app:

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'Settings' option from the menu
  • Tap the 'Re-order accounts' option
  • Tap the up and down arrows displayed next to each of your accounts to move each account up or down in order of preference
  • Tap the 'Back' button in the top right-hand corner of the app to return to your Home Screen. Your changes will be automatically saved and applied

Please note: Re-ordering your accounts in the app will not reorder how your accounts are displayed in Internet Banking when using a web browser, instead of the app.

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'Settings' options from the menu
  • Tap the 'Off/On' Toggle Switch field next to 'Savings goal'
  • Tap the 'Manage Savings goal' button
  • Enter your goal (e.g., New Car) in the 'What are you saving for?' field.
  • Enter the amount of money you want to save in the 'How much do you need?' field
  • Link the savings goal to a Savings Account where you will be saving your money, by tapping the down arrow below the default account selected under 'Link to' and selecting the appropriate account from the drop-down list of accounts
  • Tap the 'Save' button

You'll now be able to track your progress by swiping left across to the 'Savings Goal' widget/graph on the Home Screen of the app.

Your Online Banking Daily Transaction Limits, limit the maximum amount of money you can send per day from all accounts that you own using Internet Banking or the Mobile Banking app. You choose what your limits are for each Transaction Type up to a Maximum Allowable Limit. The Maximum Allowable Limit for each Transaction Type is shown below.

 

Transaction Type Maximum Allowable Limit
Internal Transfers (Auswide Bank to Auswide Bank) $50,000
BPAY Payments $25,000
External Transfers (Auswide Bank to other financial institution) $25,000
International Transfers $2,000
NPP/ OSKO Transfers $25,000

 

You can change your limits at any time in Internet Banking. To change your Online Banking Daily Transaction Limits:

  • Login to Internet Banking
  • Select 'Settings' from the top menu of options, then select 'Daily Transaction Limits'
  • Update each of your limits to your preference from the drop-down of options provided
  • Click the 'Get SMS' button to be sent an SMS Secure One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click 'Submit'

Daily Transaction Limits are cumulative and apply to transactions made via our Internet Banking and the Mobile Banking app and to all your accounts. Terms and conditions apply. For more information, read our Guide to Banking Services.

To view how much interest you earned and paid for the tax year:

Internet Banking:

  • Login to Internet Banking
  • Select 'My Accounts' from the top menu of options, then select 'Interest'
  • From the provided drop-down menu, select the Tax Year you'd like to view
  • The interest you earned and paid will now appear on the screen for each of your accounts, broken down by 'Interest Bearing Accounts' (i.e., Term Deposits, Savings Accounts etc.) and Loan Accounts (i.e. Home Loans, Personal Loans etc.)

Mobile Banking:

  • Log in to the Auswide Bank app
  • Tap ‘Settings’
  • Select ‘Accounts’
  • Select ‘Interest Details’

Please note: Your tax accountant may still request to see this information printed on Auswide Bank letterhead. You can request a copy of this from your local branch or by calling our Customer Hub on 1300 138 831 between 8am and 6pm AEST weekdays (excluding public holidays).

Internet Banking:

  • Login to Internet Banking
  • From the home screen ('My Accounts') click on the account you want to search. It will expand and show a preview of the most recent transactions against the account
  • Below the preview transactions click the 'View all Transactions and Account Details' button.
  • At the top of your transaction listing select either 'Quick Search' or 'Advanced Search'. A Quick Search allows you to search by Transaction Description, Credits/Debits, and/or Transaction Amount. An Advanced Search allows you to search by Transaction Description, Credits/Debits, Receipt Number, Cheque Withdrawal Number, Date Range (e.g., between [start date] and [end date]), and/or Amount Range (e.g. between [amount from] and [amount to])
  • Enter any search criteria you'd like to search and click the Search Transaction button

Important: Please note, Internet Banking is limited to how much data it can search for at once (i.e., limit on the bytes of data). It's best to enter a search criteria which is not likely to return more than 1,000 transaction records.

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the 'Accounts' tab in the button left-hand corner of the app
  • Tap on the account you would like to search transactions for
  • Tap the Magnifying Glass icon at the bottom of the screen to display the search bar
  • Enter a search term (e.g., Transaction Description/Narration) that you'd like to search for. As you start typing, the transaction listing will start filtering to show only transactions which meet your search term. You can also use the 'Credit' and 'Debit' toggle fields at the top of the transaction listing to filter the transactions displayed by either Credit or Debit transactions

Note: You can also view more detailed information about a transaction, by tapping on an individual transaction in the listing.​

To view any transfers and payments that you've scheduled to be made on a date in the future:

Internet Banking:

  • Login to Internet Banking
  • Click on the 'Future Payments' box at the top of your home screen ('My Accounts'). This will show a drop-down list with a preview of some of your upcoming Future Payments
  • Click on one of the future payments to view the details for the payment or click 'View All' to see a list of all your Future Payments

Mobile Banking:

  • Login to the Auswide Bank app
  • Select ‘Settings’ (or on the bottom of the home screen there is a 'pay' button)
  • Tap ‘Pay’
  • Select ‘Future Payments’

You can also view your Future Payments by selecting 'Payments' from the top menu of options and then selecting 'Future Payments'. If you do not have any Future Payments scheduled, no Future Payments will be displayed on the screen.

Internet Banking:

  • Login to Internet Banking
  • Click on the 'Inbox' icon in the top right-hand corner of the top menu (next to the 'Logout' button) to be taken to your Secure Messages Inbox
  • Click the 'New Message' button
  • Select a category from the 'Category' drop-down field. This helps our team assign your message to the correct person.
  • Enter the subject for your message in the 'Subject' field
  • If the message relates to a specific account, client number or Payment Instruction, select the account, client or payment instruction from the 'Message relates to (optional)' drop-down field.
  • Enter your message in the 'Message' field
  • Click the 'Send' button at the top of the page to send your message to us

When we send a reply to you, you will be able to view our reply from your Inbox as well.

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'Secure Messages' option from the menu
  • Tap the 'New' button
  • Enter a subject/topic for you message in the 'Subject' field.
  • Select a category which best describes your query, from the 'Category' drop-down field. This information helps us quickly find the right member of our team to handle your enquiry
  • If your query is in regards to a specific account, pending payment or other instruction you have provided us, select the account or instruction from the 'Relates to' drop-down field
  • Type your message in the 'Message' field
  • Tap the 'Send' button

When we send a reply to you, you will be able to view our reply from your Inbox in the 'Secure Messages' section of the app.

Internet Banking:

  • Login to Internet Banking
  • Select 'Payments' from the top menu of options, then select 'Address Book'
  • Your Address Book acts like your Contacts library on your phone and contains a list of both your Payees and BPAY Billers. Click on the Payees tab at the top of the screen to display your list of Payees
  • Click on the 'Add New Payee' drop-down field and then select either 'Internal Payee' (i.e., another Auswide Bank customer other than yourself) or External Payee (i.e. a customer with another Financial Institution)
  • Enter the relevant Account Details for the Payee in the fields provided (e.g., BSB, Account Number, Account Name, and any preferred Transaction Descriptions/References you'd like to appear on payments to the Payee)
  • Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click the 'Save' button at the bottom of the screen

To save you time, you can also add new Payees when making transfers/payments.

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the 'Pay' tab at the bottom of the app
  • Tap 'Manage Payees' from the options displayed on the screen
  • Tap the 'New' button
  • Tap the 'BSB/Account' button
  • Enter the BSB and Account Number for the Payee in the applicable fields
  • Tap the 'Validate' button
  • If you entered a valid BSB and Account Number, you'll be taken to a new screen with those details pre-populated. Enter the Account Name for the Biller in the 'Account name' field
  • If you'd like to give the Payee a friendly Nickname to help you remember them, enter the Nickname in the 'Nickname' field (optional)
  • Enter a Description (what you will see on your Statement) that you would regularly use with this Payee in the 'Your Description' field
  • Enter a Reference (what the Payee see on their Statement) that you would regularly use with this Payee in the 'Reference' field
  • Tap the 'Save' button

To make transfers (either between your own accounts or to another payee):

  • Login to Internet Banking
  • Select 'Payments' from the top menu of options, then select 'Transfer Money'
  • Select the account you'd like to transfer money from using the 'From' drop-down field
  • Select the account or Payee you'd like to transfer money to using the 'To' drop-down field. If you're sending money to a Payee that you've never sent money to before, click the 'New Payee' button and follow the prompts to add a new Payee. Please note, you'll also need to request a Secure SMS One Time Password to send a payment to a new Payee
  • Enter the amount of money you'd like to transfer in the 'Amount' field. If the amount exceeds your online banking Daily Transaction Limit for the type of transfer, you may need to update your Daily Transaction Limit in Internet Banking
  • Select when you'd like the transfer to be made (i.e., Now, Once on a specific date, or Recurring on a particular dates/days. Your selection will prompt you for any further information required
  • Enter a Reference/Transaction Description you would like to appear on your statement (optional) in the 'Reference to appear on your statement' field
  • Enter a Reference/Transaction Description you would like to appear on the Payee's statement (optional) in the 'Reference for payee' field
  • Click the 'Next' button
  • Review your transfer details on the screen carefully and click the 'Submit' button
  • If you'd like to be emailed a receipt for the transfer, enter the email address in the 'Email Receipt' field and Click the 'Send' button
  • Click the 'Finish' button to be taken back to your home screen

To make multiple transfers at once (i.e., a batch transfer):

  • Login to Internet Banking
  • Select 'Payments' from the top menu of options, then select 'Multiple Transfers'
  • Select how you would like to make the transfers from the 'Add or upload a batch' drop-down field. The 'Upload a Batch' option will allow you to upload a file containing all the 'To' account details for each transfer. All other options in this field will prompt you to manually enter each of the 'To' accounts and amounts for the transfers
  • Follow the prompts on the screen to create your 'Batch' of multiple transfers/payment

This feature is only available within Internet Banking.

To download a list of transactions on a particular account to an Excel file:

  • Login to Internet Banking
  • Select 'My Accounts' from the top menu of options, then select 'Transactions / Account Details'
  • Select the account you'd like to download a transaction listing for from the drop-down field at the top of the screen
  • Click the 'Download' button above the transaction listing
  • Enter a date range for the transactions you'd like to download using the 'From' and 'To' date picker field
  • Select 'CSV: Comma Separated Values, Generic Form' from the 'Document Type' drop-down field
  • Click the 'Download' button at the bottom of the screen
  • Login to Internet Banking
  • An alert box will appear on your screen and will take you to the payment where you can authorise it using the prompts on the screen.

To unlock your Internet Banking, please contact us or visit us in branch.

To close your Auswide Bank account, please contact us or visit us in branch.

  • Login to Internet Banking
  • Select 'My Accounts' from the top menu of options, then select 'Statements'
  • If any of your accounts are registered to receive electronic statements (eStatements), they will be listed on the screen here
  • Click on the 'Unread' link beside the Statement in the table to view the PDF statement on your screen

This feature is not currently available in the Auswide Bank app.

You can register to receive e-statements for each account in Internet Banking by updating your Statement Preferences.

Internet Banking:

  • Login to Internet Banking
  • Select 'Settings' from the top menu of options, then select 'Statement Preferences'
  • For each account displayed on the screen, select whether you would like to receive a paper statement or an e-statement. You can also change how often you would like to receive Statements by updating the 'Statement Frequency' for the account
  • Click the 'Next' button at the bottom of the page
  • Click the 'Get SMS' button to be sent an SMS Secure One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided, read the 'Consent to receive e-statements' and click 'Save' at the bottom of the page

Mobile App:

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'Settings' option from the menu
  • Tap the 'Statements' option
  • Select the account you'd like to update your statement preferences for, by tapping the down arrow below the default account selected at the top of the screen and then tapping the account you'd like to update
  • Tap the 'e-statements' option under 'How would you like to view statements?'
  • Tap the 'Save' button

Note: You can also customise how often you'd like to receive your statements from this screen by changing the settings under 'Frequency'.

You can register your mobile number or email address as a PayID, or if you’re a business, your ABN or Organisation ID. Once registered, simply share it with people who need to pay you rather than remembering your BSB and account number. If you need to pay someone, just ask if they have PayID to transfer money fast.

To make a payment to a PayID, in Internet Banking, simply enter the recipient’s registered Pay ID.

Internet Banking:

  • Select Settings
  • Select Manage PayID
  • Select Create PayID

Mobile Banking:

  • Select Menu
  • Select Settings
  • Select Manage PayID
  • Select Create PayID

To transfer a PayID that you created with another financial institution to Auswide Bank, you will need to contact the institution that your current PayID is registered with and advise that you wish to transfer your PayID to Auswide Bank.

You can update an existing PayID to be “transferable” which makes the PayID available for transferring to another financial institution.

When a PayID is made transferable, funds will continue to be received into the linked account until the PayID is transferred to another financial institution or the transfer is cancelled.

Once a PayID is made transferable, you will need to create the PayID at another financial institution. Once this is done, the PayID will be removed from the Manage PayID list.


Internet Banking:

  • Login to Internet Banking/ the Auswide Bank app
  • From the menu, select My Preferences, Manage PayID
  • Click the Manage link for the PayID you want to update
  • In the Action drop-down list, select Transfer
  • In the Your Access Code field, type your access code
  • Enter any other security details as required
  • Click Update

Mobile Banking:

  • Login to Auswide Bank app
  • From the menu, select My Details, My PayID
  • Click the the PayID you want to update
  • In the Status section, select Transfer
  • Click the Save
  • Send the SMS Code and type it into the SMS code section
  • Click Continue

When you are logged into Internet Banking and enter the details to 'Pay Someone', if Osko or PayID is available you will have the option to use this service.

Your PayID is a unique identifier which can only be linked to one bank account.

No, Osko and PayID payments are only available for AUD transactions in Australia.

Fast, real-time Osko payments can only be made to eligible personal, business or corporate accounts at participating Australian bank or financial institutions. Overseas and off shore bank accounts are not supported.

If another financial institution cannot accept faster payments using Osko, the payment will be sent through the standard transaction process.

In Auswide Bank Mobile App:

  1. Select Menu
  2. Select Settings
  3. Select Daily transaction limits
  4. Select NPP Transfer
  5. Choose a transaction limit

In Auswide Bank Internet Banking:

  1. Select Settings
  2. Select Daily transaction limits
  3. Choose a limit for ‘NPP transfer’​

If you've been making additional repayments on your home loan above your minimum required repayment amount, Auswide Bank may allow you to redraw your advance payments~, and unlike many lenders, even on fixed rate home loans.

This simply means you have access to your 'advance balance' if you need it for unexpected bills or purchases, for home improvements, or to take advantage of an investment opportunity^.



~ The redraw facility is at Auswide Bank discretion and is subject to the terms and conditions of your loan and Auswide Bank credit criteria. Redraw is not available on all home loans. Advance payments made during any construction or progressive drawn down period will not be available to be redrawn at any time.

^ The most you can redraw ('redraw available') is the amount paid in advance on your loan ('advance status') minus one month's minimum loan repayment ('monthly repayment')

You redraw balance will display on the loan account as an available balance. You can check this in Internet Banking or the Mobile app.

Auswide Bank home loan redraw is available online via internet banking or on application at a branch or by completing the Redraw of Advance Funds form*.

When making a redraw request the following payment methods+ are available:

  • Transfer to an Auswide Bank account
  • BPAY®
  • Real Time Gross Settlement
  • External Payment

Payment by bank cheque is also available when making a redraw request in writing or at a branch.

NOTE:

  • Any redraw will be debited to your loan account and will incur interest on the same basis as the principal owing under your loan.
  • Where multiple signatories are required to operate the loan, all signatories will be required to authorise.  For internet banking, this will require all signatories to be registered for Internet Banking.


*
A redraw fee may apply to redraws performed at branches or upon written request.
+ Depending on the access method you choose to receive redraw funds, other fees & charges may apply

Topping up your home loan can be made by contacting an Auswide Bank lending consultant, calling us on 1300 138 831 or submitting an enquiry via our contact page.

An offset account is a transaction account that is linked to your home loan*. You can deposit and withdraw money from this account, just like a regular everyday account.

The balance in your mortgage offset account is offset against the amount owing on your linked home loan.

For example, if you have a home loan of $400,000 and $20,000 in your offset account, you’ll only be charged interest on a loan balance of $380,000 ($400,000 - $20,000).

A mortgage offset account means you could potentially save thousands of dollars on interest repayments, taking years off your home loan.

For full fees & charges, please review our Guide to Mortgage Offset Account.



*
Mortgage Offset must be opened in at least one of the same names as the borrower’s loan account.

  • Electronic payments via periodical payment, internet or phone banking
  • Cash or cheque deposit, or account transfer at any Auswide Bank branch
  • Direct credit to your account from an account at another financial institution

You can pay your loan weekly, fortnightly or monthly. Just make sure you have paid the full amount by your monthly due date. If you’re paying weekly for example, you will need to make four weekly payments by the monthly due date (monthly payment divided by four) or two payments if paying fortnightly (monthly payment divided by two).

Failure to make your loan payment in full by the due date will normally result in a Default Administration Fee (shown as Default Admin Fee on statements) and could harm your credit rating. These fees are detailed in your loan contract.

Please get in touch with us on 1300 138 831 if you need help setting up your loan repayment. If you are experiencing difficulties making a loan repayment please phone us on 1300 077 969 or email payments@auswidebank.com.au.

Periodic payments are amounts paid at regular intervals such as weekly or fortnightly. You can set-up repayments so they automatically adjust to your minimum monthly payment. This means when interest rates decrease or increase your payments change to reflect the new interest rate. To arrange this feature, send us a secure email via Internet Banking or contact us.

Communicating early is really important and so if you are experiencing financial hardship, for example due to illness or unemployment, please let us know as soon as possible by contacting one of our Loan Payment Consultants on 1300 077 969 during business hours or via email on payments@auswidebank.com.au.

The Loan Payment Consultant will work with you to try and achieve a solution that benefits all parties.

For some helpful information check out Managing Debt at moneysmart.gov.au.

BPAY is a bill payment service that lets you easily manage and pay your bills in branch, at participating Australia Post offices, through your internet banking, the Auswide Bank mobile app and phone banking.

BPAY® is a secure way to pay your bills, just look for the BPAY logo on your bill, login to your internet banking, mobile app or call 1300 137 735 if you are registered for phone banking. Select BPAY as your payment method and follow the prompts by entering the Biller code and Customer Reference Number (CRN), listed on the bill.

  • Login to Internet Banking
  • Select 'Payments' from the top menu of options, then select 'BPAY'
  • Select the account you'd like to pay money from using the 'From' drop-down field
  • Select the Biller you'd like to pay money to using the 'To' drop-down field. If you're sending money to a Biller that you've never sent money to before, click the 'New Biller' button and follow the prompts to add a new Biller. Please note, you'll also need to request a Secure SMS One Time Password to send a payment to a new biller
  • Enter the amount of money you'd like pay in the 'Amount' field. If the amount exceeds your online banking Daily Transaction Limit for BPAY, you may need to update your Daily Transaction Limit in Internet Banking
  • Select when you'd like the Payment to be made (i.e., Now, Once on a specific date, or Recurring on a particular dates/days. Your selection will prompt you for any further information required
  • Click the 'Next' button
  • Review your payment details on the screen carefully and click the 'Submit' button

Internet Banking:

  • Login to Internet Banking
  • Select 'Payments' from the top menu of options, then select 'Address Book'
  • Your Address Book acts like your Contacts library on your phone and contains a list of both your Payees and BPAY Billers. Click on the BPAY tab at the top of the screen to display your list of BPAY Billers
  • Click on the 'Add New Biller' button
  • Enter the Biller Code for your new BPAY Biller in the 'Enter Biller to search for' field and click the 'Search' button. If the Biller Code is correct the Biller Code and Biller Name fields will appear on the screen pre-populated
  • Enter an easy to remember Nickname for the Biller in the 'Nickname' field (e.g., Phone Bill)
  • Enter your Customer Reference Number in the 'Customer Reference Number (CRN)' field. This number should be displayed with the Biller Code on one of your recent bills
  • Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click the 'Save' button at the bottom of the screen

Note: To save you time, you can also add new Billers when making BPAY Payments.

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the 'Pay' tab at the bottom of the app
  • Tap 'Manage Payees' from the options displayed on the screen
  • Tap the 'New' button
  • Tap the BPAY' button
  • Enter the Biller Code for the BPAY Biller in the applicable fields
  • Tap the 'Validate' button
  • If you entered a valid BPAY Biller Code, you'll be taken to a new screen with those details pre-populated. Enter your Customer Reference Number for the Biller in the 'Reference Number’ field. This number should be displayed with the Biller Code on one of your recent bills
  • If you'd like to give the Biller a Nickname to help you remember them, enter the Nickname in the 'Nickname' field (optional) 
  • Tap the 'Save' button

 


Disclaimer

This information is a summary of features & benefits only - full details, including any applicable fees & charges, are available in the relevant terms and conditions.
® Registered to BPAY Pty Ltd (ABN 69 079 137 518).
* BPAY is not available on all Auswide Bank accounts.

Where a near real-time payment through Osko is not available, you can still make a same day payment through a Real Time Gross Settlement payment (RTGS).

RTGS is a payment where the transfer is made in real time from one Australian bank to another, with a fee usually incurred by the person initiating the transfer.

Learn more about our fees and charges.

  • Arrange a 'same day' RTGS transfer of funds from your Auswide Bank account into an account at another Australian bank.*
  • Simply provide us with the BSB number of the receiving bank, and the account name and number where funds are to be credited. Simply complete and sign an Electronic Payment form and send via email to auswide@auswidebank.com.au

Please note, the required number of account Signatories are to sign.

  • Arrange a 'same day' RTGS transfer of funds from another Australian bank to your Auswide Bank account
  • Arrange this at the other bank. They will need:
    • Auswide Bank's Domestic SWIFT (BIC) Code: WPACAUSR
    • Auswide Bank's International SWIFT (BIC) Code: WPACAU2S
    • Auswide Bank's Address: 16 Barolin Street Bundaberg Q 4670
    • Auswide Bank's BSB Number: 645646; and
    • the Auswide Bank Account Name and Account XREF Number where funds are to be credited.

To transfer funds to an overseas bank account or to transfer funds from an overseas bank account to your Auswide Bank account, you should arrange a Telegraphic Transfer.

 


Disclaimer

This information is a summary of features & benefits only - full details, including any applicable fees & charges, are available in the relevant terms and conditions.
*Funds will be transferred same day if received before daily cut off times - details on application.
Once funds are transferred, they are normally received by the recipient bank within 2 hours however we cannot guarantee how long an individual bank will take to credit their customer account. Fees and charges apply.

Whether you’re transferring money overseas or you have friends or family that want to send you money from abroad, it’s easy with a Telegraphic Transfer. It's a fast and secure way to make international payments almost anywhere in the world.

If you wish to receive regular or one-off foreign currency payments to your Auswide Bank account, an inward Telegraphic Transfer may be the ideal solution.

An inward Telegraphic Transfer, also known as an ‘inward wire’ is an electronic transfer of funds from the overseas sender (made out in their own currency), which are converted into Australian dollars and credited to your account.

It's an easy way to receive your payment and more than likely at a lower cost. The benefits of an inward Telegraphic Transfer include:

  • Fast and reliable
  • Payments can be made in 25 currencies.
  • Savings for the sender as the transfer is treated as a local transaction

Complete our online inward Telegraphic Transfer request to receive money from overseas.

Choose the country you are receiving funds from.

Complete the relevant information in the online form and submit.

You will then be presented with deposit instructions in a PDF file. Please save it for your reference, and email it to the person or business sending the funds to you.

Ask the sender to:

  • Present these instructions to their bank when arranging to send the payment to you
  • Deposit the amount into the dedicated account as stated in the instructions in local currency and not in Australian Dollars (AUD)
  • Confirm the bank includes payment note <fi name> 01966-FI <Your name> in the bank’s reference field as specified in the PDF deposit instructions.

When you’re sending money overseas it’s easy with a Telegraphic Transfer. It's a fast and secure way to make international payments almost anywhere in the world.

The benefits of an outward Telegraphic Transfer include:

  • Transfers received in a specified currency
  • Certainty about when the payment is received
  • More secure than physical payment options such as cheques or drafts
  • Include a brief message as part of the payment transaction
  • An affordable way of transferring a large amount of funds overseas

To request an outward Telegraphic Transfer, simply visit a branch or login to Internet Banking to complete an outward Telegraphic Transfer request. You will need to provide your residential address and the residential address for the receiver, as well as details of the account that the funds will be transferred to. This includes:

Beneficiary Bank Full Name
Beneficiary Bank Full Address
Account Number
Beneficiary's Full Name
Beneficiary's Residential Address
Purpose (Reference)

You may also need to provide some additional information when sending a Telegraphic Transfer to the following countries:

Europe: International Bank Account number (IBAN) – the IBAN incorporates the bank, sort code and account number
United Kingdom: IBAN
New Zealand: Bank code
Malaysia: National ID number or Company number
USA: ABA or routing code

Please note:

In processing a Telegraphic Transfer, we only rely on the bank account number and beneficiary bank details you provide. We do not rely on the bank account name.
It is a requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 that identification is collected when sending a Telegraphic Transfer. If you are not an existing Auswide Bank client who has been previously identified, it will be necessary to produce acceptable forms of identification.
Funds cannot be transferred directly to an overseas credit card account. You may be able to arrange to pay a credit card bill if you send the funds to the suspense account of the overseas bank's card division.
Telegraphic Transfers are not available to the following countries: Afghanistan, Angola, Cuba, India, Iran, Libya, Myanmar (Burma), Nauru, North Korea, Seychelles, Sudan, Syria, Russia.
Telegraphic transfers are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees, and payment delays, are out of our control.

We can arrange a trace for outward Telegraphic Transfers, but only after 5 working days have elapsed from the date the order was placed. There is no fee for conducting a trace, unless the funds were credited to the overseas beneficiary account prior to the trace being requested (in which case a fee will apply).

If you wish to cancel an outward Telegraphic Transfer after placing an order, the transaction will be reversed using the prevailing ‘buy’ exchange rate (rather than the original ‘sell’ exchange rate) and so you may incur a loss depending on exchange rate movements.

To arrange a trace or to cancel an outward Telegraphic Transfer you have ordered through Auswide Bank please contact us.

 


Disclaimer

Auswide Bank Ltd has entered into contractual arrangements with Convera Australia Pty Ltd (ACN 150 129 749; AFSL 404092) (“Convera”), to assist it in fulfilling certain foreign exchange and payment services, including telegraphic transfers. The relationship relating to the services described is solely between you and Auswide Bank Ltd. Fees and charges may apply, please refer to the terms and conditions issued by Auswide Bank Ltd.  Any advice provided by Auswide Bank Ltd is general in nature and does not take into account your personal objectives, financial situation or needs. Convera does not give you any advice, general, personal or otherwise. This communication has been prepared solely for informational purposes and does not in any way create binding obligations. No representations, warranties or conditions of any kind, express or implied, are made in this communication.

You can add any Auswide Bank cards, including:

For a list of devices Apple Pay is compatible with, please visit here. iPhone, iPad and Mac devices will need either Touch ID or Face ID in order to use Apple Pay.

If your compatible device is lost or stolen:

iPhone:
If your iPhone has Find My iPhone turned on, you can suspend or permanently remove Apple Pay capability from the device. You can also remotely log into the Apple ID to remove all cards from Apple Pay.

Apple Watch:
You can remotely log into the Apple ID and remove all cards from Apple Pay.

If I’m still having trouble?
If your iPhone doesn’t have Find My Phone or you’re still concerned, please call us on 1300 138 831 or call the lost or stolen card hotline on 1300 135 538.

The same daily transaction limits from your card apply when using Apple Pay.

Purchases over $100 may not require you to enter a PIN at supported merchants, as your purchase has already been authenticated through Face ID or Touch ID.

No, unfortunately we currently only have Visa Debit and Credit Transactions enabled with Apple Pay. EFTPOS transactions, such as Savings or Cheque transactions, may become available at a later stage.

You can add any Auswide Bank issued cards, including:

To use Google Pay, your device must be running on Android 5.0 (Lollipop) or higher, and support near-field communication (NFC) and host card emulation (HCE) technology. NFC and HCE are both required for Google Pay to work for in store transactions. Check the Google Pay Help Centre for more information as Google may from time to time make changes to the operating system and device requirements.

To check if your phone can make contactless payments with Google Pay, see here.

If you have a Google Wear OS Wearable, you may also be able to use Google Pay with your Wearable. For more information on Google Wear OS, please visit wearos.google.com.

If your phone is ever lost or stolen, you can lock and erase it with Find My Device.

If you’re still concerned, please call us on 1300 138 831 or call the lost or stolen card hotline 1300 135 538.

The same daily transaction limits from your card apply when using Google Pay.

Purchases over $100 may require you to unlock your phone to complete a contactless payment in store.

No, not at this stage. You will still need your physical card to withdraw cash.

To activate a Visa Debit Card or Low Rate Visa Credit Card:

Internet Banking:

  • Login to Internet Banking
  • Select 'Settings' from the top menu of options, then select 'Manage Cards'
  • Click on the card which is pending activation
  • Select 'Activate Card' from the 'What would you like to do?' drop-down field
  • Enter the expiry date printed on the new card (using the floating keyboard) in the Enter Expiry Date field. The date should be entered in 'MM YY' format
  • Click the 'Activate' button at the bottom of the page

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'Cards' option from the menu
  • Swipe left and right on your cards to show the card you'd like to activate
  • Tap the 'Activate' button to activate the card

You can change your PIN via the Auswide Bank mobile app or at any Auswide Bank branch or ATM. This feature is not currently available in Internet Banking.

  • Login to the Auswide Bank app
  • Tap the Cards icon in the bottom right hand corner of the app
  • Swipe across the screen to the applicable card you want to change the pin on
  • Tap ‘Change PIN’ from the menu
  • Enter the new PIN
  • Confirm the new PIN
  • Tap ‘Continue’
  • Tap the 'Send SMS code to XXXXX##' button to the sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click the 'Continue' button at the bottom of the screen

If your card is damaged and you need to arrange for a new one, please contact us.

To lock or cancel a Visa Debit Card or Low Rate Visa Credit Card:

Internet Banking:

  • Login to Internet Banking
  • Select 'Settings' from the top menu of options, then select 'Manage Cards'
  • Click on the card you would like to lock or cancel
  • Select either 'Lock Card' or 'Report Card as Lost or Stolen' from the 'What would you like to do?' drop-down field. Reporting a card as lost or stolen will prompt a card re-order to your registered mailing address.
  • Continue to follow the prompts on the screen and click either 'Lock' or 'Stop' buttons at the bottom of the page.

Mobile Banking:

  • Login to the Auswide Bank app
  • Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
  • Tap the 'Cards' option from the menu
  • Swipe left and right on your cards to show the card you'd like to lock or cancel
  • Tap either 'Lock' or 'Cancel and Reorder' and follow the prompts

To add an additional cardholder to your account, please contact us to complete a Add/Change Signatory Form. The additional cardholder will need to complete an Additional Cardholder form.

To transfer a credit card balance, please contact us with the completed Balance Transfer Form.

Have some questions?

We’re here to help.