SCAM ALERT: We urge customers to be wary of phone calls and texts that appear to be from Auswide Bank. If you have concerns about an incoming call or text you have received from someone claiming to be from Auswide Bank, hang up and contact us directly on 1300 138 831. We will never ask for your password, card PIN or SMS verification codes. Learn more about bank impersonation scams.
For Auswide Bank customers who have been impacted by recent weather events, we have taken the following measures to support you during this time:
- If you need to make a claim on your Auswide Bank Home, Landlord or Car Insurance policy provided by Allianz, visit allianz.com.au/claims
- Affected loan customers may be eligible to defer repayments on their Auswide Bank home loan, business loan, personal loan or credit card.
- Affected term deposit customers needing access to their funds may be eligible to do so without incurring any early withdrawal rate or providing the normal 30 days notice of withdrawal.
- Customers wishing to purchase household items and white goods may be eligible for a discounted interest rate and waiver of the establishment fee on an Auswide Bank personal loan.
For any other queries or for additional support please call us on 1300 138 831, 8am to 6pm Monday - Friday (AEST).
If you require any banking assistance, alternative ways to bank include:
- Calling us on 1300 138 831 (Mon to Fri, 8am to 6pm AEST)
- Internet banking
- Mobile app
- Bank@Post, if safe to do so
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