Stay Scam Alert: We will never ask you for your online banking password, card PIN, or SMS verification codes. If you ever have any concerns about an incoming call or text message you have received from someone claiming to be from Auswide Bank, contact us directly. Your security is our top priority.
If your card is damaged and you need to arrange for a new one, please contact us.
To lock or cancel a Visa Debit Card or Low Rate Visa Credit Card:
Internet Banking:
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Manage Cards'
- Click on the card you would like to lock or cancel
- Select either 'Lock Card' or 'Report Card as Lost or Stolen' from the 'What would you like to do?' drop-down field. Reporting a card as lost or stolen will prompt a card re-order to your registered mailing address.
- Continue to follow the prompts on the screen and click either 'Lock' or 'Stop' buttons at the bottom of the page.
Mobile Banking:
- Login to the Auswide Bank app
- Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
- Tap the 'Cards' option from the menu
- Swipe left and right on your cards to show the card you'd like to lock or cancel
- Tap either 'Lock' or 'Cancel and Reorder' and follow the prompts
