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Customer reviews

P S Hight

"I have only just joined the bank. From the instance they staff were friendly and very obliging. The bank I recently joined were difficult to understand and organise accounts and needed to come back for appointments as they could NEVER assist when needed. Auswide completely the opposite-the customer came FIRST :). Will recommend this bank to any one because of the service."


"I would like to commend Heidi Bartels from the Canelands branch of Auswide bank. Heidi assisted us to get a loan after we were advised by a major bank that we would not get one. This was despite the fact that we had previously held a loan with that bank and only a few months earlier were offered a further loan, which we did not need at that time. The staff member at that bank made us feel very small and unimportant. She then tried to refer us onto a loan broker who would no doubt provide a kickback to that bank. She advised us that there was no point trying any other bank. Thankfully we met Heidi who is amazing and made us feel like we mattered. She explained everything fully, was super friendly, followed up with us when she said she would and we were delighted when we had our loan approved. Auswide bank care about their clients and from our dealings with them appear to go above and beyond. I highly recommend Auswide and Heidi who is a genuinely helpful and considerate person."

Ewan Franklin

"My husband & I have been banking with Auswide for at lease 18 years. The service we have received has always been good but I do have to say there is one member of your team in Yeppoon that always stands out. Don't get me wrong all the ladies at the branch are friendly and very helpful but Debbie is just a beacon of life. Her attitude she has with all of the customers is amazing. Debbie is always smiling, up for a chat and a laugh. Debbie knows her product and can talk to you so you understand without making you feel stupid. We both feel that Debbie goes above and beyond for all her customers and with the rest of the team have a great community spirit. Keep up the great work Debbie, Jane and Margie, Well done"

Based on reviews from, last updated 25th May 2020, for latest live testimonials, ratings and reviews please visit