Internet Banking and our Mobile Banking App are the fast, secure, easy way to manage your finances at any time of day, whether you’re at home, in the office, or on the go. But sometimes technology doesn’t work the way we’d like it to. If you’re having trouble accessing Online Banking, check out our below tips and Frequently Asked Questions.
Internet Banking Mobile Banking App
Our Internet Banking uses current website standards and code. Check you're using a current and supported web browser (e.g. Microsoft Edge, Google Chrome, or Safari).
If you've forgotten your Internet Banking Access Code, you can easily reset it from the Internet Banking Login screen. To reset your Access Code:
If you already know your Internet Banking Access Code, but would like to change it, simply:
Your Online Banking Daily Transaction Limits, limit the maximum amount of money you can send per day from all accounts that you own using Internet Banking or the Mobile Banking app. You choose what your limits are for each Transaction Type up to a Maximum Allowable Limit. The Maximum Allowable Limit for each Transaction Type is shown below.
Transaction Type | Maximum Allowable Limit |
---|---|
Internal Transfers (Auswide Bank to Auswide Bank) | $50,000 |
BPAY Payments | $25,000 |
External Transfers (Auswide Bank to other financial institution) | $25,000 |
You can change your limits at any time in Internet Banking. To change your Online Banking Daily Transaction Limits:
Daily Transaction Limits are cumulative and apply to transactions made via our Internet Banking and the Mobile Banking app and to all your accounts. Terms and conditions apply. For more information, read our Guide to Banking Services.
You can register to receive eStatements for each account in Internet Banking by updating your Statement Preferences. To update your Statement Preferences:
To view how much Interest you earned and paid for the Tax Year:
Please note: Your Tax Accountant may still request to see this information printed on Auswide Bank letterhead. You can request a copy of this from your local branch or by calling our Customer Hub on 1300 138 831 between 7AM and 7PM AEST weekdays (excluding Public Holidays).
Within Internet Banking, you can update your Phone Numbers, Email Address, Residential and Postal Addresses. To update any of this information:
When asking people to transfer money to your account you should provide them with your BSB (which will always be 645-646) your XREF Number (displayed under each account in Internet Banking) and your Account Name.
The "Account Number" displayed in Internet Banking is an internal Account Number and can only be used for transferring between Auswide Bank accounts (internal transfers).
To lock or cancel a Visa Debit Card or Low Rate Visa Credit Card:
To lock or cancel a Platinum Rewards Mastercard, you will need to use your Card Services login.
To activate a Visa Debit Card or Low Rate Visa Credit Card:
To rename your account (i.e. give it a nickname):
To search for transactions in Internet Banking:
Important: Please note, Internet Banking is limited to how much data it can search for at once (i.e. limit on the bytes of data). It's best to enter a search criteria which is not likely to return more than 1,000 transaction records.
To view any transfers and payments that you've scheduled to be made on a date in the future:
You can also view your Future Payments by selecting 'Payments' from the top menu of options and then selecting 'Future Payments'. If you do not have any Future Payments scheduled, no Future Payments will be displayed on the screen.
Unfortunately, this feature is not currently available in Internet Banking. We expect to deliver this feature in Internet Banking this year. Stay tuned!
While this feature is not available in Internet Banking, you can still change the PIN on your Visa Debit or Low Rate Visa Credit Card at any Auswide Bank branch or ATM.
When we send a reply to you, you will be able to view our reply from your Inbox as well.
To add a new BPAY Biller:
To save you time, you can also add new Billers when making BPAY Payments
To add a new Payee:
To save you time, you can also add new Payees when making transfers/payments.
To make transfers (either between your own accounts or to another payee):
To make BPAY Payments:
To make multiple transfers at once (i.e. a Batch Transfer):
To download a list of transactions on a particular account to an Excel file:
Our Mobile Banking App requires a minimum operating system version of iOS 11 and above (for Apple devices) and Android 7 (for Android/Google devices). To ensure you're always able to access our Mobile Banking App, even when we make scheduled updates, make sure you have automatic updates turned on in you mobile device settings.
If you already know your Internet Banking Access Code, but would like to change it, simply:
Unfortunately, this feature is not currently available in the Mobile Banking app. To view your eStatements, you'll need to login to Internet Banking through a web browser to view your eStatements.
While this feature is not available in the Mobile Banking App, we plan to release it as an update in the near future. Stay tuned!
To register for eStatements on an account:
Note: You can also customise how often you'd like to receive your statements from this screen by changing the settings under 'Frequency'.
To change how your accounts are ordered on the screen when using the app:
Please note: Re-ordering your accounts in the app, will not reorder how your accounts are displayed in Internet Banking when using a web browser, instead of the app.
Within the Mobile Banking app you can update your Phone Numbers, Email Address, Residential and Postal Addresses. To update any of this information:
To lock or cancel a Visa Debit Card or Low Rate Visa Credit Card:
To lock or cancel a Platinum Rewards Mastercard, you will need to use your Card Services login.
To activate a Visa Debit Card or Low Rate Visa Credit Card:
To activate a Platinum Rewards Mastercard, you will need to use your Card Services login.
To search for transactions in the Mobile Banking App:
Note: You can also view more detailed information about a transaction, by tapping on an individual transaction in the listing.
Unfortunately, this feature is not currently available in the Mobile Banking App. We expect to deliver this feature in Internet Banking this year. Stay tuned!
While this feature is not available in Internet Banking, you can still change the PIN on your Visa Debit or Low Rate Visa Credit Card at any Auswide Bank branch or ATM.
To send a Secure Message to us:
When we send a reply to you, you will be able to view our reply from your Inbox in the 'Secure Messages' section of the app.
To add a new BPAY Biller:
To add a new Payee:
To setup a Savings Goal:
You'll now be able to track your progress by swiping left across to the 'Savings Goal' widget/graph on the Home Screen of the app.