If you have any problems using Internet Banking please check your system meets the minimum specifications below.
You may also find our trouble shooting and frequently asked questions below helpful. If, after reviewing the suggestions below, you still have problems please email Auswide Bank.
Supported Operating System
MS Windows 95B / 98 / NT / 2000 / XP/ Vista/ 7
*32bit and 64bit editions
Supported Browsers
MS Internet Explorer 6 and above
Mozilla Firefox 2.0 and above
Opera 8 and above
Google Chrome 1.0 and above
Safari 4.0
Browser Compatibility
Auswide 's Internet Banking has been designed to operate with most standard browsers available from time to time, including Internet Explorer, Firefox and Safari. However, all browsers may
not be supported and if you experience any difficulties please contact us.
To upgrade your browser now select a link below:
Security – Medium
Java – Enabled
128bit compatible browser required
| Platform | MS Internet Explorer | Mozilla Firefox | Opera | Safari |
|---|---|---|---|---|
| OS X (10.1 –current) | Not Supported | For OSX 10.1 Firefox V1.1 and below. For OS X10.2 and above V1.1 and above |
Opera 9 and above | Included version and above |
| Mac OS 8.1 - 9.1 on PowerMac 9600 |
v5.0 - v5.1.7 | v1.5 and below | v6.03 and below | Not Supported |
| Mac OS 9.1 on iMac | v5.0 - v5.1.7 | v1.5 and below | v6.03 and below | Not Supported |
| PowerMac 6100 | v4.01 - v5.1.7 | v1.5 and below | Not Supported | Not Supported |
| PowerMac 7100 | v4.01 - v5.1.7 | v1.5 and below | Not Supported | Not Supported |
| PowerMac 8100 | v4.01 - v5.1.7 | v1.5 and below | Not Supported | Not Supported |
Mozilla Firefox 2.0.0.4 Macintosh Edition
Upgrade to Mozilla Firefox Mac OS x Edition now!
If you have any problems using Internet Banking please try our frequently asked questions below. If, after reviewing the suggestions below, you still have any problems please email Auswide Bank. Please be sure to quote your Reference # found on the login page.
Q. Do I need special software for Internet Banking?
A. No, there is no extra software required as Internet Banking works directly
from your Internet Browser.
Q. Can more than one client access Internet Banking from the same computer?
A. Yes, as long as each user has their own client number and access code, there are no restrictions to the number of clients using the same computer.
Q: What do I need to know about bogus websites and email phishing?
A: According
to the Australian Crime Commission, there has been a marked increase in fraudulent
bank websites that ‘mirror’ genuine bank websites. Auswide Bank
is aware of recent fraudulent emails targeting a number of
financial institutions requesting their clients enter confidential account information
(known as email phishing).
In two of the bogus bank site cases, customers were drawn to the false websites by fraudulent email requests to reactivate their accounts by providing their client identification numbers and passwords. The emails either claim or suggest that the request is associated with a security update of the website. The bogus websites attempt to ‘mirror’ the original sites but flaws are identifiable.
Precautions you should take include:
If you encounter fraudulent or possibly fraudulent activity, you should immediately contact us.
If you are concerned that you may have disclosed your login details, Auswide recommends you change your Internet Banking password immediately.
You are able to change your Internet Banking password online at any time.
For useful information and advice about banking and online scams please refer to our Fraud Warnings & Scam Alerts.
Q. I am having problems accessing the
logon screen - what should I do?
A. To help solve this problem delete the temporary internet files. To do this you need to follow these instructions:
Q: I am having problems getting past the login screen – what should I do?
A: Internet Banking requires cookies to be enabled on your browser. Cookies are used to maintain your security and need to be enabled for internet banking to operate. Check your browser settings to ensure cookies are enabled.
Q. How do I use the Logon Window for Internet Banking
A. The Internet Banking log on window will prompt you to enter a Client Number and Access Code. Once you have entered your Client Number and Access Code, use the mouse to press “continue”.
Q. Why are the access code letters different each time I log on?
A. The letters are randomly changed as part of Internet Banking's security system. Each time you log on it is likely they will be different.
Q. Can I use my mouse to enter my access code when I am logging on to Internet Banking?
A. No. You have to use the keyboard and type in the letter, which is directly underneath each number of your access code.
Q. My logon is being rejected. What do I do?
A. Ensure you are using your Client Number and Access Code.
Q. I have forgotten my Client Number or Access Code. What should I do?
A. In the event of a forgotten Client Number or Access Code, call our customer care consultants on 1300 138 831 who will organise to get you banking online again.
Q. What happens if my Personal Access Code is blocked?
A. If your Personal Access Code is blocked you can call 1300 138 831 to organise your Access Code to be unblocked. Nb. You need to have a telephone password for our administration department to assist you in this process.
Q. How secure is Internet Banking?
A. To actually log on to Internet Banking, a complex series of coded keys are exchanged
which are validated by an external database to ensure your information is as
safe as possible. Your log on is encrypted to make it even harder to access.
While Auswide Bank cannot guarantee total security, we are using the
latest security options to ensure no one but you can access your financial
details.
Apply for Internet Banking SMS Secure to have the reassurance that funds in your Auswide Bank account are not being transferred to a new third party payee without your knowledge.
Find out more about steps you can take to enhance your On-Line Security.
We would like to draw your attention to a warning about Bogus Websites and Email Phishing.
Q. Why don’t some of my accounts appear in my Account Summary screen?
A. You might have more than one client number, you may not have arranged Internet Banking access on a particular account, or you may need to scroll down the list using the arrows on the right hand side of your screen.
Q. Why don’t all accounts have the same options?
A. Some accounts, particularly term investments, have restrictions on transferring funds within their fixed term. For clarification of terms of your accounts, please contact Auswide Bank on 1300 138 831.
Q. What is the difference between my balance and my available balance?
A. Your available balance is the funds you have not committed elsewhere and are cleared for withdrawal.
