View more

Easy Over the Phone Banking, 24/7


Skip the queue and use self-service phone banking
to manage simple tasks for your accounts.

Register for Phone Banking

You can apply for phone banking by either visiting one of our branches or phoning our Customer Hub on 1300 138 831.

  • When your request is processed an initial telephone access code will be allocated and provided to you.
  • When you use phone banking for the first time you must use this initial telephone access code.
  • You can change your access code by phoning 1300 137 735, then enter your Client Number, then Access Code and press '7'.
  • To use Phone Banking you need to follow the prompts.

How to Use Phone Banking

  • Call 1300 137 735 (in Australia) or; +61 7 4150 4240 (from overseas)
  • Enter your client number
  • Enter your access code.
  • If you’re a new user you will first need to register for phone banking.
  • Listen to the options and press the corresponding number on the keypad to select the banking service you require.
    1. Balances: Savings, Everyday Bank, Business Bank, Line of Credit Access and Business Overdraft Access Accounts*
    2. Balances: Loan & Term Deposits
    3. Last 5 Transacts on Account
    4. Transfer Between Accounts^
    5. BPAY® Payment
    7. Other, then press (Order Statement* / Interest Earned for Year* / Change Access Code)
    8. Access Another Client Number
    9. Speak to customer service consultant

Have some questions?

We’re here to help.

*Subject to restrictions on individual account type and cleared funds being available.

^Phone Banking transfers are limited to accounts under the nominated client number – transfers to other Auswide Bank accounts are not possible.

® Registered to BPAY Pty Ltd (ABN 69 079 137 518)