Electronic communications have a positive impact on the environment, as they help us reduce the need for paper. Reducing waste and increasing efficiency also makes sense financially as lower costs can benefit our customers. You could also receive your account information faster.
That why we will send you information electronically by email or SMS where we can. You can choose to opt-out of electronic communication at any time and receive hard copies of documents by contacting us.
You should regularly check your email or mobile phone for messages from us. You can update your preferred email address or mobile phone number at any time by contacting us or by a secure Internet Banking email.
What you should know:
You will need to opt-in to enjoy the convenience and environmental benefits of eStatements. You can do this by modifying your statement preference in Internet Banking or the mobile App or by giving us a call or visiting a branch (link to contact us).
You will still continue to receive credit related financial information unless you provided consent when you applied for credit, or you have requested us to send you an item electronically.
Under the Corporations Act we need to provide you with certain documentation when you establish or change your banking relationship (transaction, savings, term deposits, insurance and related banking services) with us.
The Australian Securities and Investments Commission (ASIC) has authorised financial institutions to send disclosures for these types of products to a customer’s email address or by SMS as the default communication option - unless the customer opts out or they do not have email.
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