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We take your feedback seriously and aim to provide simple, easy to use and trustworthy services to our customers.

We see your complaint or feedback as an opportunity to not only resolve the matter for you, but as a way to improve the way we do things. If you have a complaint, concern, suggestion or just wish to give some feedback, please don’t hesitate to get in touch through the online form.

Please be advised if you need to provide account or card details, please use secure messaging via Internet Banking.

Please provide full details of your Complaint or Feedback.

Please provide full details of the outcome you are seeking.

We treat all complaints seriously. Once your complaint has been submitted, and if you have provided your contact details, we will escalate it to the appropriate area of the bank which will respond as soon as possible.

While we will endeavour to respond as soon as possible, under our complaint management procedures, please allow up to 21 days to receive a response. This allows us time to ensure the matter you have raised is appropriately escalated and investigated.

If you wish to remain anonymous and not provide us with your details, we may not be able to resolve your complaint or advise you of the outcome.

Thank you for advising us of your concerns.

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© 2025 Auswide Bank Ltd (Auswide Bank) ABN 40 087 652 060, AFSL and Australian Credit Licence 239686 is a wholly owned subsidiary of MyState Bank Limited ABN 89 067 729 195, part of MyState Limited ABN 26 133 623 962. Products are issued by Auswide Bank unless specifically stated otherwise. To decide if a product is appropriate for you please carefully read the relevant product terms & conditions, disclosure statement or Target Market Determination. Any advice contained on this website is general advice only.

We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Auswide Bank operates and where our team members reside.