Who to turn to when you need more help
If you find yourself in need of support, there are many community services and organisations who specialise in providing support and guidance.
Financial hardship assistance
If you’re worried about your financial position or struggling to meet loan repayments, our financial hardships team are here to help. You can reach them on 1300 077969 or via email at creditcare@auswidebank.com.au. For more options, visit our financial hardship page.
Specialised support organisations
We have compiled a list of organisations you can turn to when you need extra care and support. They’re experienced and available to help you with advice and guidance specific to your situation.
Gambling assistance
If you’re worried about your gambling habits, we can help. We can block online gambling transactions processed through your Visa Debit card. To set this up, contact our team on 1300 138 831. You may also consider reaching out to the National Gambling Helpline for free, confidential support.
Support when using the phone or branch
If you have a vision impairment, mobility, learning or cognitive disability that prevents you from using smart devices, our friendly Customer Care & Branch teams are here to help.
National Relay Service (NRS)
If you’re deaf, hard of hearing, or have speech difficulties, you can contact us through the NRS by contacting the NRS through your preferred call channel, as listed on their website or giving the NRS our phone number 1300 138 831.
For more information, visit About the NRS
Auslan
If you need to discuss financial matters in Auslan, we can arrange for an Auslan interpreter to join you at your preferred branch at the scheduled time, subject to interpreter availability. Just request this service through by sending us a secure message from your Online Banking or in person at your local branch.
TIS National - Translating and Interpreting Services
If you prefer to speak in a language other than English, our Customer Care team can arrange an interpreter for your call, subject to the availability of translator(s). Just ask for an interpreter when you call us on 1300 138 831.
Easy read guides
We offer Easy Read guides from the Australian Banking Association (ABA) to make essential information more accessible for all customers:
About the guides:
- Each guide explains one idea per sentence
- They use simple language and formatting, including bullet points and subheadings
- Visuals are included to enhance understanding
You can ask someone to help you:
- Read these guides
- Understand their content
- Find additional information
The ABA Easy Read guides cover topics such as:
Have some questions?
We’re here to help.
