We continue to experience an outage affecting Internet Banking and the Mobile App due to damage to external telecommunications infrastructure. This disruption is preventing our customers from accessing these services online, and our teams are working closely with the network provider to restore access as quickly as possible.
We understand how frustrating it is when you can’t access your accounts via Internet Banking and the Auswide Mobile App, and we sincerely apologise for the inconvenience.
Our banking systems are fully operational, and payment processing continues to function as normal. This includes salary and wage payments, transfers between financial institutions, and other everyday banking transactions, which have continued to be processed successfully.
If you need assistance, our Contact Centre is open (1300 138 831), and all branches are available to support your banking needs while online services are being restored.
We appreciate your patience and understanding as work continues to resolve the issue. We will provide further updates as more information becomes available.
What Is Working
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Customers can continue to use EFTPOS and other card services.
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Inbound and outbound payments continue to be processed, including salary and wage payments.
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Payments to and from other financial institutions continue to be processed.
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All branches remain open and available to assist customers.
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Our Contact Centre remains open and ready to support customers.
Thank you for your patience while we work to restore Internet Banking and Mobile App services.
