As part of a technology update, Auswide Bank staff email addresses will soon be changing from @auswidebank.com.au to @mystate.com.au.
While you may begin receiving emails from a new @mystate.com.au address, you will continue to be supported by Auswide Bank as usual. There are no changes to your products, services, accounts or the way you bank with us.
To ensure a smooth transition, emails sent to our existing @auswidebank.com.au addresses will continue to be received.
What does this mean for you?
- You may receive emails from Auswide Bank staff using a @mystate.com.au email address.
- Your banking relationship remains with Auswide Bank.
- Our products, services and customer support remain unchanged.
- No action is required on your part.
If you have any questions, please contact our Customer Care team on 1300 138 831.
Staying safe
If you're ever unsure whether an email, phone call, text message or other communication is genuine, contact us using the details published on our website before providing any information.
For your protection, we will never ask you to:
- Share your online banking password
- Share one-time security codes
- Transfer money or increase payment limits to protect your account or verify your identity
- Provide remote access to your computer or device
If anyone asks you to do these things, stop the interaction and contact us immediately using the details published on our website.
About Auswide Bank
In February 2025, Auswide Bank merged with MyState Bank to become a wholly owned subsidiary of MyState Bank Limited, part of the MyState Limited Group.
While we’ve seen many changes over the years, our goal still remains the same – to provide Australians a genuine alternative to the big banks.
