We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
We’ve updated our home loan terms and conditions to align with the Australian Banking Association’s Banking Code of Practice. The Code reflects our commitment to treating customers fairly, respectfully, and responsibly. This update reinforces our ongoing dedication to putting customers first.
What this means
From 1 December 2025 there will be some changes to the terms and conditions that currently apply to Auswide Bank home loans. Click on the links below to view a summary of the changes and a copy of the new terms and conditions (effective 1 December 2025).
Overview of the Auswide Bank home loan terms and conditions
Auswide Bank Mortgage Booklet (includes General Terms and Conditions - Version 6)
Have some questions?
We’re here to help.
