*Scheduled maintenance* On Wed June 24, Thurs June 25 and Fri June 27, we will be conducting important maintenance from approximately 10:30pm – 03:00am the following morning (AEST). During this time some services may be intermittently unavailable including: Internet Banking, Mobile App, Open Banking and NPP payments (Osko and PayID). We appreciate your patience while we perform this important update.
We can arrange a trace for outward Telegraphic Transfers, but only after 5 working days have elapsed from the date the order was placed. There is no fee for conducting a trace, unless the funds were credited to the overseas beneficiary account prior to the trace being requested (in which case a fee will apply).
If you wish to cancel an outward Telegraphic Transfer after placing an order, the transaction will be reversed using the prevailing ‘buy’ exchange rate (rather than the original ‘sell’ exchange rate) and so you may incur a loss depending on exchange rate movements.
To arrange a trace or to cancel an outward Telegraphic Transfer you have ordered through Auswide Bank please contact us.
