SCAM ALERT: We urge customers to be wary of phone calls and texts that appear to be from Auswide Bank. If you ever have any concerns about an incoming call you have received from someone claiming to be from Auswide Bank, hang up and contact us directly on 1300 138 831. We will never ask for your password, card PIN or SMS verification codes. Learn more about scam awareness here.
We can arrange a trace for outward Telegraphic Transfers, but only after 5 working days have elapsed from the date the order was placed. There is no fee for conducting a trace, unless the funds were credited to the overseas beneficiary account prior to the trace being requested (in which case a fee will apply).
If you wish to cancel an outward Telegraphic Transfer after placing an order, the transaction will be reversed using the prevailing ‘buy’ exchange rate (rather than the original ‘sell’ exchange rate) and so you may incur a loss depending on exchange rate movements.
To arrange a trace or to cancel an outward Telegraphic Transfer you have ordered through Auswide Bank please contact us.
