Stay Scam Alert: We will never ask you for your online banking password, card PIN, or SMS verification codes. If you ever have any concerns about an incoming call or text message you have received from someone claiming to be from Auswide Bank, contact us directly. Your security is our top priority.
We can arrange a trace for outward Telegraphic Transfers, but only after 5 working days have elapsed from the date the order was placed. There is no fee for conducting a trace, unless the funds were credited to the overseas beneficiary account prior to the trace being requested (in which case a fee will apply).
If you wish to cancel an outward Telegraphic Transfer after placing an order, the transaction will be reversed using the prevailing ‘buy’ exchange rate (rather than the original ‘sell’ exchange rate) and so you may incur a loss depending on exchange rate movements.
To arrange a trace or to cancel an outward Telegraphic Transfer you have ordered through Auswide Bank please contact us.
