We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
PayTo Agreements are located in your Internet Banking (not available in the Mobile App) under the ‘Payments’ tab.
When a PayTo agreement has been arranged, you will receive an SMS message stating a PayTo agreement needs to be actioned in your Internet Banking. To accept or decline the agreement:
Internet Banking:
- Login to Internet Banking
- Select 'Payments' from the top menu of options, then select ‘PayTo Agreements’
- Click the 'Current PayTo Agreements' tab to view and action any with the wording ‘Action Required’
- Select 'Authorise PayTo Agreement'
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click the 'OK' button at the bottom of the screen
- The PayTo Agreement will now show as Active under Current PayTo Agreements
