*Scheduled maintenance* On Monday 30 March, we will be conducting important maintenance from 10.30pm to 11.30pm (AEST). During this time, internet banking, the mobile app, Open Banking and the New Payments Platform - NPP (Osko®, PayID®, Confirmation of Payee and PayTo®) will be unavailable. We appreciate your patience while we perform this important update. ®PayID and PayTo are registered trademarks of NPP Australia Ltd ABN 68 601 428 737. ®Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
PayTo Agreements are located in your Internet Banking (not available in the Mobile App) under the ‘Payments’ tab.
When a PayTo agreement has been arranged, you will receive an SMS message stating a PayTo agreement needs to be actioned in your Internet Banking. To accept or decline the agreement:
Internet Banking:
- Login to Internet Banking
- Select 'Payments' from the top menu of options, then select ‘PayTo Agreements’
- Click the 'Current PayTo Agreements' tab to view and action any with the wording ‘Action Required’
- Select 'Authorise PayTo Agreement'
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click the 'OK' button at the bottom of the screen
- The PayTo Agreement will now show as Active under Current PayTo Agreements
