We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have an concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
You can pause or cancel a PayTo agreement at any time in your Auswide Bank Internet Banking, and the business you have the PayTo agreement with will be notified.
In most cases you should check with the business (biller) before you cancel or pause an agreement as they won’t be able to debit any further payments until the agreement is resumed or you authorise a new agreement.
