We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
You’ll need to contact the business you have the agreement with to make changes to a PayTo agreement after it’s been authorised. They'll send you an amendment request that you will need to authorise, or they will cancel the existing PayTo agreement and send you a new one to authorise.
