We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
You can update an existing PayID to be “transferable” which makes the PayID available for transferring to another financial institution.
When a PayID is made transferable, funds will continue to be received into the linked account until the PayID is transferred to another financial institution or the transfer is cancelled.
Once a PayID is made transferable, you will need to create the PayID at another financial institution. Once this is done, the PayID will be removed from the Manage PayID list.
Internet Banking:
- Login to Internet Banking/ the Auswide Bank app
- From the menu, select My Preferences, Manage PayID
- Click the Manage link for the PayID you want to update
- In the Action drop-down list, select Transfer
- In the Your Access Code field, type your access code
- Enter any other security details as required
- Click Update
Mobile Banking:
- Login to Auswide Bank app
- From the menu, select My Details, My PayID
- Click the the PayID you want to update
- In the Status section, select Transfer
- Click the Save
- Send the SMS Code and type it into the SMS code section
- Click Continue
