SCAM ALERT: We urge customers to be wary of phone calls and texts that appear to be from Auswide Bank. If you ever have any concerns about an incoming call you have received from someone claiming to be from Auswide Bank, hang up and contact us directly on 1300 138 831. We will never ask for your password, card PIN or SMS verification codes. Learn more about scam awareness here.
Internet Banking:
If you've forgotten your Internet Banking Access Code, you can easily reset it from the Internet Banking Login screen. To reset your Access Code:
- Click the 'Forgot your Access Code?' link below the login button
- Enter your Client Number and Date of Birth in the fields provided and click 'Next'
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click 'Next'
- Enter your new Access Code in the fields provided and Click 'Save'
Mobile Banking:
If you've forgotten your Access Code, you can easily reset it from the Mobile App Login screen. To reset your Access Code:
- Click the 'Forgot Access Code?' link below Access Code prompt
- Enter your Client Number and Date of Birth in the fields provided and click Continue
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click 'Next'
- Enter your new Access Code in the fields provided and Click 'Save'
