How do I update my contact details?

< Return to Internet and Mobile Banking FAQs

Internet Banking:

• Login to Internet Banking
• Select 'Settings' from the top menu of options, then select 'Update Contact Details'
• Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
• Enter the One Time Password received in the field provided and click the 'OK' button at the bottom of the screen
• If you want to update a Contact Number or Email Address, select the 'Contacts' tab at the top of the page. Otherwise, if you want to update an Address, select the 'Addresses' tab at the top of the page
• Update any relevant information on the screen, using the provided fields
• Click the 'Update Details' button at the bottom of the page. The page will automatically refresh and save your changes without leaving the page

Mobile Banking:

• Login to the Auswide Bank app
• Tap the More (three stacked horizontal lines) in the bottom right-hand corner of the app
• Tap the 'My details' option from the menu
• Tap either 'Address Details' or 'Contact details', depending on whether you're wanting to update either your Residential and Mailing Address or your Contact Details (i.e. Phone, Email etc)
• Tap the 'Send SMS code to XXXXX##' button to the sent a Secure SMS One Time Password to your registered mobile number
• Enter the One Time Password received in the field provided and click the 'Continue' button at the bottom of the screen
• Update any relevant information on the screen, using the provided fields. Your details will be automatically updated when you leave this screen