We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
Internet Banking:
- Login to Internet Banking
- Click on the 'Inbox' icon in the top right-hand corner of the top menu (next to the 'Logout' button) to be taken to your Secure Messages Inbox
- Click the 'New Message' button
- Select a category from the 'Category' drop-down field. This helps our team assign your message to the correct person.
- Enter the subject for your message in the 'Subject' field
- If the message relates to a specific account, client number or Payment Instruction, select the account, client or payment instruction from the 'Message relates to (optional)' drop-down field.
- Enter your message in the 'Message' field
- Click the 'Send' button at the top of the page to send your message to us
When we send a reply to you, you will be able to view our reply from your Inbox as well.
Mobile Banking:
- Login to the Auswide Bank app
- Tap the More icon (three stacked horizontal lines) in the bottom right-hand corner of the app
- Tap the 'Secure Messages' option from the menu
- Tap the 'New' button
- Enter a subject/topic for you message in the 'Subject' field.
- Select a category which best describes your query, from the 'Category' drop-down field. This information helps us quickly find the right member of our team to handle your enquiry
- If your query is in regards to a specific account, pending payment or other instruction you have provided us, select the account or instruction from the 'Relates to' drop-down field
- Type your message in the 'Message' field
- Tap the 'Send' button
When we send a reply to you, you will be able to view our reply from your Inbox in the 'Secure Messages' section of the app.
