We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have an concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
To rename your account (i.e., give it a nickname):
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Account Settings'
- Scroll down to the applicable account and enter the name you'd like to give it in the Nickname field next to the account
- Click the 'Save' button at the bottom of the page to save your changes
- This feature is only available in Internet Banking.
