We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
To download a list of transactions on a particular account to an Excel file:
- Login to Internet Banking
- Select 'My Accounts' from the top menu of options, then select 'Transactions / Account Details'
- Select the account you'd like to download a transaction listing for from the drop-down field at the top of the screen
- Click the 'Download' button above the transaction listing
- Enter a date range for the transactions you'd like to download using the 'From' and 'To' date picker field
- Select 'CSV: Comma Separated Values, Generic Form' from the 'Document Type' drop-down field
- Click the 'Download' button at the bottom of the screen
