We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
Communicating early is really important and so if you are experiencing financial difficulty, for example due to illness or unemployment, please let us know as soon as possible by contacting one of our Loan Payment Consultants on 1300 077 969 during business hours or via email on payments@auswidebank.com.au.
The Loan Payment Consultant will work with you to try and achieve a solution that benefits all parties.
For some helpful information check out Managing Debt at moneysmart.gov.au.
