*Scheduled maintenance* On Thursday September 11th, we will be conducting important maintenance from approximately 10pm – 11pm (AEST). During this time, Internet Banking, the Mobile App, NPP payments (Osko and PayID) and Open Banking will be unavailable. We appreciate your patience while we perform this important update.
If your card is damaged and you need to arrange for a new one, please contact us.
To lock or cancel a Visa Debit Card or Low Rate Visa Credit Card:
Internet Banking:
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Manage Cards'
- Click on the card you would like to lock or cancel
- Select either 'Lock Card' or 'Report Card as Lost or Stolen' from the 'What would you like to do?' drop-down field. Reporting a card as lost or stolen will prompt a card re-order to your registered mailing address.
- Continue to follow the prompts on the screen and click either 'Lock' or 'Stop' buttons at the bottom of the page.
Mobile Banking:
- Login to the Auswide Bank app
- Tap the More icon (three stacked horizontal lines) in the bottom right-hand corner of the app
- Tap the 'Cards' option from the menu
- Swipe left and right on your cards to show the card you'd like to lock or cancel
- Tap either 'Lock' or 'Cancel and Reorder' and follow the prompts
