We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
Your account name is the name registered on your Auswide Bank account. You will need to provide this when receiving payments, as banks will check that it matches their records before processing a transfer.
You can find your account name:
In internet banking or the mobile banking app – Check your account details.
On your bank statement – Available in internet banking or sent to you if you receive paper statements.
