We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
If you have a joint account and you’re wanting to share your account details to receive a payment, you only need to share the first listed account owner name. You can find the first listed account owner by checking the account name in internet banking, the mobile banking app, on your statement or by calling our Customer Care team on 1300 138 831.
