We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
If you want to get paid without any confusion or potential delays, you should share the account name, BSB 645 646, and account number exactly as recorded by us (you can find these details in your internet banking, the mobile banking app or on your bank statement). This includes using the correct spelling and any middle names that form part of your account name. This is also relevant for businesses with an account name that may differ from the name you're using to take a payment; for instance, if you have a trading name for a particular part of the business.
