We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
If you have a question or would like to provide feedback, our team is here to help. Complete this form and we will get back to you soon.
You may remain anonymous or use a pseudonym. However if you choose this option we may not be able to assist you with your enquiry. For security reasons our Customer Services Representatives are not able to act on any service instructions provided in relation to a current account via this form.
Feel free to call us on 1300 138 831, or use the secure message feature via Internet Banking.
Privacy Declaration & Consent: By completing and submitting this form, you consent to us storing, using or disclosing your personal information to achieve the purpose/s for which you provided it. Our storage, use or disclosure of your personal information will be in accordance with the Australian Privacy Principles. You can also read our Privacy Policy.
