We treat all complaints seriously. Once your complaint has been submitted, and if you have provided your contact details, we will escalate it to the appropriate area of the bank which will respond as soon as possible.

While we will endeavour to respond as soon as possible, under our complaint management procedures, please allow up to 21 days to receive a response. This allows us time to ensure the matter you have raised is appropriately escalated and investigated.

If you wish to remain anonymous and not provide us with your details, we may not be able to resolve your complaint or advise you of the outcome.

Thank you for advising us of your concerns.