Enquiry Form

You may remain anonymous or use a pseudonym. However if you choose this option we may not be able to assist you with your enquiry. For security reasons our Customer Services Representatives are not able to act on any service instructions provided in relation to a current account via this form.

Feel free to call us on 1300 138 831, or use the secure message feature via Internet Banking.

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We treat all complaints seriously. Once your complaint has been submitted, and if you have provided your contact details, we will escalate it to the appropriate area of the bank which will respond as soon as possible.

While we will endeavour to respond as soon as possible, under our complaint management procedures, please allow up to 21 days to receive a response. This allows us time to ensure the matter you have raised is appropriately escalated and investigated.

If you wish to remain anonymous and not provide us with your details, we may not be able to resolve your complaint or advise you of the outcome.

Thank you for advising us of your concerns.

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Privacy Declaration & Consent: By completing and submitting this form, you consent to us storing, using or disclosing your personal information to achieve the purpose/s for which you provided it. Our storage, use or disclosure of your personal information will be in accordance with the Australian Privacy Principles. You can also read our Privacy Policy.

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