We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
Some customers may experience issues using the Auswide Bank mobile app because their Android device doesn't support 64-bit architecture - a type of technology used in modern smartphones that allows them to run faster, handle more data, and provide better security.
Most new apps are designed to work only on devices with this capability with devices using 32-bit architecture generally considered outdated. Since 2019, Google has required all apps on the Play Store to support 64-bit.
How can I check if my device supports 64-bit?
Most modern Android devices support 64-bit architecture, but some older models may not. Here's how to check:
Option 1:
On your device:
- Go to Settings
- Tap About Phone and look for Android version
If your device is running Android 10 or newer, it's likely to support 64-bit, but this isn't guaranteed.
Option 2:
Some Android devices show architecture information:
- Go to Settings > About Phone > Software Information
- Look for Kernel Version or Build Number
- If the kernel mentions aarch64, it's 64-bit
- If it mentions armv7, it's 32-bit
Option 3:
Look up your device’s specs on the manufacturer’s website:
- Search for your device model
- Look under CPU or Chipset
- If it uses a 64-bit processor (e.g., Snapdragon 625 or higher), it supports 64-bit
Some Samsung Galaxy ‘A’ range phones operate on a 32-bit version of Android (e.g. A13, A20 and A21).
Even though the phone’s hardware can handle more advanced apps, the software it runs is limited. This means it can’t use certain newer apps that need a 64-bit system to work.
