These PayID Terms and Conditions (“Terms”) apply in respect of any PayID you create, attempt to create, or request that we create for an Account, and must be read together with any other terms and conditions that apply to the relevant Account, including the Guide to Banking Services.
For the terms and conditions that apply to making or receiving payments using a PayID, and your rights and obligations in respect of such payments, please refer to the terms and conditions that apply to your relevant Account or access facility.
To the extent of any inconsistency between these Terms and the terms and conditions that apply to your relevant Account(s), including the Guide to Banking Services, these Terms prevail.
We may change these Terms at any time. We will give you notice of any changes to these Terms if required by law or any applicable code. If no period of notice is required, we can make changes immediately. Advance notice may not be given where a change is made to restore or maintain the security of our systems or individual Accounts, products or services.
In these Terms:
Account means an account with us.
Misdirected Payment means an NPP Payment credited to the wrong account because of an error in relation to the recording of the PayID or associated account information in the PayID Service.
NPP means the New Payments Platform operated by or on behalf of NPP Australia Limited.
NPP Payments means payments cleared and settled via the NPP.
Organisation ID means an identifier for an organisation, which may be based on its business name, products or location.
PayID means the identifier you choose to create for an Account for the purposes of receiving NPP Payments into that Account.
PayID Name means the name which is assigned to a PayID when it is created in the PayID Service to identify the accountholder of the relevant Account when the PayID is used.
PayID Service means the central payment addressing service component of the NPP in which PayIDs are created for addressing NPP Payments.
PayID Type means the type of identifier used for a PayID (for example, a mobile phone number, email address, ABN, ACN, or Organisation ID).
We, us and our means Auswide Bank Ltd ABN 40 087 652 060, Australian Financial Services and Australian Credit Licence 239686.
You and your means each person who is an accountholder for an Account or a person authorised to operate an Account on behalf of the accountholder.
2.1 A PayID is a unique identifier which enables payers to make NPP Payments to you instead of by using your BSB and account number. The PayID Types you may be able to choose for your PayID include a mobile phone number, email address, ABN, ACN, or Organisation ID.
2.2 We are not the operator or provider of the PayID Service. The PayID Service is operated by NPP Australia Limited.
2.3 You are not required to create a PayID if you do not wish to. We will not create a PayID for your Account without your consent.
3.1 A PayID can only be created for your Account if:
(a) we are able to verify your identity in a manner that is satisfactory to us;
(b) you own or are authorised to use the PayID you have chosen (for example, mobile phone number, email address etc);
(c) we reasonably believe that the PayID you have chosen is not likely to be misleading as to who you are or who an accountholder of the Account is; and
(d) creating the PayID will not infringe on the intellectual property rights of any person.
3.2 Your creation of a PayID for your Account is subject to our discretion. We may refuse to allow you to create a PayID for an Account for any reason, including if we are not satisfied that the requirements in clause 3.1 have been met.
3.3 The PayID Types available for you to choose as the PayID for your Account may differ depending on your circumstances and the type of Account you have. Not all PayID Types are available for all Account types, and a PayID may not be able to be created for some Account types.
3.4 The method by which you can create a PayID for your Account depends on the PayID Type you choose for your PayID. For some PayID Types, you may create your PayID in Internet Banking, but for others, you must contact us in branch or by phone to create your PayID. If you have any questions about the PayID Types that are available for certain Account types, or the method by which you can create a PayID, contact us on 1300 138 831.
3.5 We may change the PayID Types that are available for certain Account types, and the method by which you can create a PayID, at any time.
3.6 By creating a PayID, or requesting that we create a PayID, for your Account:
(a) you warrant that you own or are authorised to use the PayID you have chosen (for example, mobile phone number, email address etc); and
(b) you acknowledge that the PayID and information relating to you and your Account (including the PayID Name, and the BSB and account number of your Account) will be registered in the PayID Service.
3.7 The PayID Name registered in the PayID Service for your PayID must reasonably represent the name of an accountholder of the Account. At our discretion, we may choose the PayID Name that is registered in the PayID Service when a PayID is created, and we may change the PayID Name linked to a PayID at any time if we think it is reasonably necessary to ensure that the PayID Name represents the name of an accountholder.
3.8 You may create, or request that we create, more than one PayID for an Account, but each PayID must be unique and can only be used for that Account. Once you create a PayID, you cannot use that same PayID for any other Account with us or with any accounts with other financial institutions. See section 7 for more information about duplicate PayIDs.
3.9 If your Account is a joint account, any accountholder can create a PayID for the Account, but the Account can only have one PayID which will be used by all accountholders.
3.10 You must promptly notify us if any of the information you provided to us when creating your PayID changes.
4.1 Unless your PayID is locked, you can transfer a PayID created for your Account or for an account with another financial institution to another Account with us or an account with another financial institution.
4.2 If you wish to transfer a PayID you have created for an account with another financial institution to your Account, you must first contact the other financial institution to notify them that you wish to transfer the PayID, and then you must create or request that we create the PayID for your Account in accordance with section 3. The other financial institution must action your request within one business day unless you agree otherwise.
4.3 You can transfer your PayID from one Account with us to another Account with us via the Manage PayID option in Internet Banking or by contacting us in branch or by phone. We will action your request within one business day unless we agree otherwise with you.
4.4 You can transfer your PayID from an Account with us to an account with another financial institution by first requesting the status of your PayID be changed to “Transfer” via the Manage PayID option in Internet Banking or by contacting us in branch or by phone, and then creating your PayID with the other financial institution. We will action your request and allow the PayID to be transferred to the other financial institution within one business day unless we agree otherwise with you.
4.5 If you tell us or another financial institution that you wish to transfer a PayID but do not successfully create the PayID and link it to the new account within 14 days, you may need to start the transfer process again.
4.6 Until a transfer of a PayID is completed, NPP Payments made using your PayID will be directed to the account it was previously linked to.
5.1 You can close your PayID at any time via Internet Banking or by contacting us in branch or by phone.
5.2 You must notify us immediately if you no longer own or have authority to use the PayID created for your Account (for example, mobile phone number, email address etc). We may then request that you close your PayID, or may close your PayID on your behalf.
5.3 We will action a request from you to update or close a PayID within one business day unless we agree otherwise with you.
5.4 We may lock or close the PayID for your Account at any time without prior notice, including if:
(a) we reasonably believe or suspect that you do not own, or are not authorised to use, the PayID you have chosen (for example, mobile phone number, email address etc);
(b) we reasonably believe or suspect that the information you provided to us when creating your PayID are incorrect, incomplete or misleading;
(c) you breach any of these Terms or the terms and conditions that apply to your Account;
(d) we suspect that you created your PayID, or are using your PayID, in connection with fraudulent or illegal activity; or
(e) we have closed or restricted your Account, or you cease to be the accountholder or authorised to use the Account.
5.5 If we lock or close your PayID, we will notify you promptly afterwards.
5.6 If your PayID is locked, you can request that it be unlocked by calling us on 1300 138 831. If a PayID is closed, it must be re-created before it can be used again.
5.7 Your PayID may also be automatically locked or closed in the PayID Service if no NPP Payments have been made using the PayID, and no updates to the information relating to the PayID are made, for 10 years.
5.8 A PayID cannot be transferred or updated while it is locked, and no NPP Payments can be received using a PayID while the PayID is locked or after it has been closed.
6.1 We are not liable to you for any loss or damage you suffer as a result of:
(a) a PayID being created for your Account, or you using or attempting to use a PayID that has been created for your Account;
(b) us refusing to create a PayID, or any delay in a PayID being created, for your Account;
(c) us locking or closing the PayID for your Account; or
(d) any failure or malfunction of the NPP (including the PayID Service) or any of our systems or processes that use or connect with the NPP.
6.2 You indemnify us against, and will be liable to us for, any direct or indirect loss, damage, charge, expense, fee or claims we may suffer or incur in respect of any PayID that is created for your Account, any Misdirected Payments relating to your PayID, or your use or attempted use of yout PayID, except where such loss arises from the mistake, error, fraud, negligence or wilful misconduct of us, or any of our employees or agents, or an receiver we appoint.
7.1 The PayID Service does not support duplicate PayIDs. If you try to create, or request that we create, a PayID for your Account which is identical to another PayID created in the PayID Service, it will be rejected and we will notify you accordingly.
7.2 If a PayID cannot be created for your Account because it has already been created for another account with another financial institution, or you believe that someone else has linked the PayID you wish to choose to their account, contact us on1300 138 831. If we are satisfied that you own or are authorised to use the PayID, we can lodge a dispute with the relevant financial institution on your behalf to determine whether that financial institution should close the PayID. There is no guarantee that the dispute will be resolved in your favour or result in you being able to create the PayID for your Account. We will promptly notify you of the outcome of the dispute.
By creating, or requesting that we create, a PayID for your Account, you authorise and consent to:
(a) us disclosing your personal information (including the PayID, PayID Name and details of your Account) to NPP Australia Limited for the purposes of creating the PayID and enabling you to use the PayID Service; and
(b) third parties, such as NPP Australia Limited and other financial institutions that connect to or use the NPP, collecting, storing, using and disclosing your personal information for the purposes of constructing NPP Payment messages and enabling payers to make NPP Payments to you (including disclosing the PayID Name to payers for NPP Payment validation).