More than ever it’s the small things we do for each other that will make a big difference right now.
Auswide Bank is here to support our customers at a time when you need it most.
We are monitoring developments closely and taking precautions to ensure the safety and wellbeing of our staff and the availability of services for our customers.
This page will keep you informed of key developments impacting your banking with us and with the support Auswide Bank is providing.
We are offering support to customers directly affected by COVID-19 to help ease the financial pressures caused by such events. An overview of our Customer Support Initiatives can be found here.
While each customer's circumstances are different, we have established an Emergency Assistance Package for times of crisis.
If you have been impacted by COVID-19 such as being unable to work, have experienced loss of income or your business has been impacted, please see the below ways Auswide Bank can assist you.
The Australian Government has introduced measures to support small and medium businesses.
The Australian Government has also introduced measures to support households. This includes Fact Sheets and information on eligibility and timing of support payments to social security, veteran and other income support recipients.
The Queensland Government has introduced the COVID-19 Jobs Support Loan Scheme. This Scheme is for Queensland businesses and non-profit organisations financially affected by COVID-19 to retain employees and maintain their operations.
We understand that the fast changing financial environment has left many of our customers confused about their finances and financial future. This includes recent changes to superannuation, investments and government benefits, job changes and losses and impacts on household budgets.
Apart from the Government support for households and businesses listed above, you may be seeking some additional support in making appropriate financial decisions at this time.
Firstly the Australian Government's Moneysmart website includes information, tools and videos to assist customers who may be having problems paying bills, who need urgent help with money or who may wish to access some free financial counselling.
If you are seeking more personalised financial advice about your situation, our partners Alliance Wealth are standing by to support you! Alliance Wealth are a wholly owned subsidiary of Centrepoint Alliance Limited ABN 72 052 507 507 - one of Australia's leading networks of advisers in financial services. You can find out more about our relationship with Alliance Wealth here.
Alliance Wealth Financial Advisors are working remotely however they can still discuss your situation via phone calls, Skype, Go To meetings or Zoom meetings to assist.
Importantly their first discussion with you is also complimentary.
Auswide Bank can easily introduce you to a qualified Financial Adviser – phone an Auswide Bank branch, email cc@auswidebank.com.au or call us on 1300 138 831 (7am to 7pm AEST Monday to Friday)
We're pleased to report that Auswide Bank is not aware of any actual or suspected infection of any staff member and there is currently no interruption to available services.
In the event that we become aware of or suspect that any staff member has contracted the virus, we have measures in place to ensure we can continue to support you.
The Australian Cyber Security Centre (ACSC) is aware of COVID-19 themed scams being distributed.
We urge our customers to be vigilant with scam text messages being received impersonating the Government with advice on testing for COVID-19.
The link in these text messages is not legitimate, and if clicked on, may install malicious software on your device, designed to steal your banking details.
If you receive one of these messages, delete the message and do not click the link.
Click here to read more detailed information on this scam
If you have responded to a suspicious phone call, email or text message such as giving out your account or online log-in details, please contact an Auswide Bank branch or call 1300 138 831 as soon as possible.
As an essential service our branches remain open, however we ask that wherever possible you consider using online banking services such as Internet or Phone Banking or our Mobile APP.
If you do not have online banking or need assistance, please phone our Customer Hub on 1300 138 831 (7am to 7pm weekdays AEST).
All our branches are currently operating normally. You can find your nearest branch here.
We love serving you in our branch and we are taking all necessary precautions to protect the health and safety of our people and customers.
If you do need to visit a branch, to protect you and our staff we kindly ask you to keep a distance of 1.5 meters between yourself and others whenever possible and minimise physical contact when visiting our branches.
In addition we request that you refrain from visiting our branches if:
Our Lending teams are working as per usual. If you have a loan in progress we will contact you if we require anything from you.
New customers can still apply for Home Loans, Personal Loans, Credit Cards and Business Loans.