More than ever it’s the small things we do for each other that will make a big difference right now.
Auswide Bank is here to support our customers at a time when you need it most.
We are monitoring developments closely and taking precautions to ensure the safety and wellbeing of our staff and the availability of services for our customers.
This page will keep you informed of key developments impacting your banking with us and with the support Auswide Bank is providing.
Following the State Government announcement yesterday that the Greater Brisbane COVID-19 lockdown ceased at 6PM, we are pleased to advise our Brisbane branches at 324 Queen Street and Westfield North Lakes, have re-opened today (Tuesday, 12th January) at 8:45AM AEST. Required COVID-19 precautions will continue to be adhered to. We thank all of our customers for your cooperation.
Following the announcement by the State Government regarding Greater Brisbane lock-down due to COVID-19, we advise that our 2 Brisbane branches at 324 Queen Street and Westfield North Lakes will close from 3:00PM AEST Friday, 8th January and plan to reopen on Tuesday 12th January 2021.
As this is an evolving situation, we will continue to update our customers on any impact to our branch operating hours.
These measures are being taken as a precaution to support the safety of our staff and customers.
We apologise for any inconvenience and encourage customers to follow public health directives available at www.qld.gov.au/health.
We're pleased to report that Auswide Bank is not experiencing any interruption to available services due to COVID-19.
In the event that we become aware of or suspect that any staff member has contracted the virus, we have measures in place to ensure we can continue to support you.
The Australian Cyber Security Centre (ACSC) is aware of COVID-19 themed scams being distributed.
We urge our customers to be vigilant with scam text messages being received impersonating the Government with advice on testing for COVID-19.
The link in these text messages is not legitimate, and if clicked on, may install malicious software on your device, designed to steal your banking details.
If you receive one of these messages, delete the message and do not click the link.
Click here to read more detailed information on this scam
If you have responded to a suspicious phone call, email or text message such as giving out your account or online log-in details, please contact an Auswide Bank branch or call 1300 138 831 as soon as possible.