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Our Commitment to support you during Coronavirus (COVID-19)

Our Response

More than ever it's the small things we do for each other that will make a big difference right now.

Auswide Bank is here to support our customers at a time when you need it most.

We continue to monitor any new COVID developments closely and are continuing to take precautions to ensure the safety and wellbeing of our staff and the availability of services for our customers.

This page will keep you informed of key developments impacting your banking with us and with the support Auswide Bank is providing.

Support for Customers

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Open and available for you

We love serving you in our branch and we are taking all necessary precautions to protect the health and safety of our people and customers.

As an essential service we are making sure our branches located in the impacted areas remain open, with no change to business hours. We ask customers visiting branches in a lockdown areas to follow health directives of:

  • when in our branches please wear a mask, sanitise your hands and practise social distancing
  • check-in each time you visit our branches using the government app via the QR code or manual input (our staff can assist) to help with contact tracing requirements.

From July 9 2021, in keeping with new government requirements, when a customer visits a branch you will be required to check-in using the Check-In Qld QR Code App. If you do not have a mobile phone our staff will be able to assist you. These measures are mandatory and we thank you for your cooperation.

If you are unable to visit a branch, our Customer Hub is open Monday to Friday from 7am to 7pm AEST to assist you with your banking needs on 1300 138 831.

Also, you can bank securely online using Auswide Bank’s internet banking and mobile banking app. You can check your account balance, pay bills and transfer funds at anytime from anywhere.

Keeping safe online

Unfortunately, during times of disruption we see an increase in scams and fraud. Please be alert to anyone seeking your banking details and never share your password in person or online. Your account security is a priority and we’ve taken steps to keep you safe.

We also encourage you to remain vigilant.

If you need additional support

If your financial circumstances have changed due to COVID and you need assistance with your loan or early access to a term deposit, please let us know.

Updates

STATUS UPDATE 20th DECEMBER 2021

From 1AM Saturday 18th December 2021, the QLD State Government introduced an additional mandate requiring Queenslanders to wear face masks at:

  • Shops and retail centres (including bank branches)
  • Hospitals and aged care
  • Public Transport
  • Rideshare Vehicles
  • Airports and planes.

In accordance with this new mandate, customers visiting an Auswide Bank branch will be required to wear a mask.

This new mandate, was introduced to slow the spread of the virus over the busy Christmas period, following the easing of Queensland Border restrictions on 13th December.

STATUS UPDATE 9th JULY 2021

From July 9 2021, in keeping with new government requirements, when visiting a branch you will be required to check-in using the Check-In Qld QR Code App. If you do not have a mobile phone, our staff will be able to assist you. These measures are mandatory and we thank you for your cooperation.

If you are unable to visit a branch, our Customer Hub is open Monday to Friday from 7am to 7pm AEST and is available to assist you with your banking needs on 1300 138 831. You can also bank securely using Auswide Bank’s internet banking and mobile banking app. You can check your account balance, pay bills and transfer funds at anytime from anywhere.

Auswide Bank is mindful of how COVID-19 is causing much concern for many people and businesses in NSW, SA and Victoria and please be assured that we are committed to providing support and service to our customers who live in these areas.

During this time we hope you are safe at home and that you will all be able to resume your normal lives in the not too distant future. Our thoughts are with you during this challenging time.