Support for Customers
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We are offering support to customers directly affected by COVID-19 to help ease the financial pressures caused by such events.
If you have been impacted by COVID-19 such as being unable to work, have experienced loss of income or your business has been impacted, please see the below ways Auswide Bank can assist you.
- We can support you to make your home loan, personal loan and business loan payments or if you are experiencing financial hardship. You can find out more here.
- Loan customers may also wish to consider other options including:
- Accessing any additional money you may have available in redraw in your eligible loan. Find out more about Home Loan redraw here. For Business Loan redraw please contact your Business Banker.
- If you are currently paying more, reduce your repayments to the minimum monthly repayment amount
- Utilising money in your Mortgage Offset Account (if available to you)
- Affected term deposit customers needing early access to their funds may be eligible to do so without incurring any early withdrawal rate or providing the normal 31 days' notice of withdrawal.
- Platinum Mastercard Credit Card cardholders can find out more about the cash flow management solutions available to them here.
The Australian Government has introduced measures to support small and medium businesses.
The Australian Government has also introduced measures to support households. This includes Fact Sheets and information on eligibility and timing of support payments to social security, veteran and other income support recipients.
The Queensland Government has introduced the COVID-19 Jobs Support Loan Scheme. This Scheme is for Queensland businesses and non-profit organisations financially affected by COVID-19 to retain employees and maintain their operations.
Auswide Bank has welcomed the introduction of the Australian Government's HomeBuilder grant which is designed to stimulate the Australian economy in the wake of the coronavirus pandemic and recession.
The grant of $25,000 is available to eligible Australian citizens who are building a new home or making a substantial renovation to an existing home. The temporary scheme will last until the end of the year, aiming to build 30,000 homes by Christmas. While a federal scheme, it will be administered through state and territory governments
The HomeBuilder Fact Sheet and Homebuilder Frequently Asked Questions provides more details.
Auswide Bank home lending consultants, accredited mortgage brokers and our Australian-based call centre remain open for business and we encourage customers who are looking to build a new house or renovate their current property to contact them to see what options are available, including refinancing their existing home loan to Auswide Bank.
We understand that the fast changing financial environment has left many of our customers confused about their finances and financial future. This includes recent changes to superannuation, investments and government benefits, job changes and losses and impacts on household budgets.
Apart from the Government support for households and businesses listed above, you may be seeking some additional support in making appropriate financial decisions at this time. Check out the 10 Tips to Bolstering your Family Finances, for some helpful hints.
The Australian Government's Moneysmart website also includes information, tools and videos to assist customers who may be having problems paying bills, who need urgent help with money or who may wish to access some free financial counselling.
If you are seeking more personalised financial advice about your situation, our partners Alliance Wealth are standing by to support you! Alliance Wealth are a wholly owned subsidiary of Centrepoint Alliance Limited ABN 72 052 507 507 - one of Australia's leading networks of advisers in financial services. You can find out more about our relationship with Alliance Wealth here.
Alliance Wealth Financial Advisors are working remotely however they can still discuss your situation via phone calls, Skype, Go To meetings or Zoom meetings to assist.
Importantly their first discussion with you is also complimentary.
Auswide Bank can easily introduce you to a qualified Financial Adviser – phone an Auswide Bank branch, email cc@auswidebank.com.au or call us on 1300 138 831 (7am to 7pm AEST Monday to Friday)
Our partner, National Seniors Australia, is proud to be part of a new COVID-19 Hotline launched in conjunction with the Federal Government (Department of Health) and three other seniors' organisations, including COTA, OPAN and Dementia Australia.
The Older Australians COVID-19 Support Hotline (1800 171 866) is available to seniors needing a listening ear, a friendly voice and help on what COVID-19 means for their circumstances. During this time, it's important not only to protect your physical wellbeing but also your mental wellbeing, especially if you are isolated from friends and family.
If you're an older Australian (or know one) in need of a friendly voice and a 'virtual' helping hand, please call 1800 171 866.
For more information about National Seniors Australia, visit nationalseniors.com.au.