Emergency Numbers

In an emergency, time is crucial. You need to get onto the right person fast.

Simply select the most appropriate area for you below.

Visa Debit Card - Lost or Stolen:
If Overseas: +61 2 9959 7885
In Australia: 1800 252 730
Cash Passport Card
Emergency Assist:
If Overseas: +1 954 838 8294
In Australia: 1800 889 040
Credit Card - Lost or Stolen

Low Rate Visa Credit Card

Lost/Stolen Cards:
If Overseas: +61 2 9959 7885
In Australia: 1800 252 730

Emergency Replacement Card:
If Overseas: +61 1303 967 1090


Platinum Rewards Credit Card

If Overseas: +61 2 8225 0620
In Australia: 1300 135 538

Insurance Quotes & New Covers:
(8.25am–5.00pm EST Mon-Fri)
1800 673 799
Insurance Claims & Cover Changes:
(8.30am–5.00pm EST Mon-Fri)
General (Home, Car etc) 1300 139 418
Boat 1300 002 582
Travel 1300 724 825
Mortgage Repayment 1300 362 108
Travel Insurance Emergency Assist:
If Overseas: +61 7 3305 7499
In Australia: 1800 010 075
Money in Minutes 24/7 emergency phone number: 1800 501 500

If you can't find what you are looking for please Email Us or phone our main phone Australian call centre on 1300 138 831.

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You can also contact our team of experts in lending and business banking directly:

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